£20,258 - £24,496 ( Pay award pending)
37 hours per week (opening hours are 8.30am to 5pm Monday to Thursday; 8.30am to 4.30pm Friday)
We are more than just a customer service – we support our communities by helping people access council services, understand their entitlements, and help safeguard vulnerable members of our communities, identifying when they need additional support. We are a vital key worker service.
You will be part of a team representing the front face of Teignbridge District Council, dealing with all routine telephone enquires using a variety of digital systems. attempting to resolve all queries at first point of contact, retaining ownership of the query through to completion.
At all times your focus will be to ensure our customers are given the best service possible.
Read the job description and person specification - it will help you understand whether your knowledge, skills and experience match the job requirements. In your supporting statement please tell us how you meet each of the essential criteria we ask for in the person specification.
Closing Date: Sunday 24th September 2023 @ Midnight
Interview Date: Thursday 28th & Friday 29th September 2023
For an informal discussion please contact Graham Rees on 01626 215503
Teignbridge District Council, Forde House, Brunel Road
Newton Abbot, Devon TQ12 4XX